Customer Policy

At CEO Cleaning Services, our goal is to provide exceptional cleaning services to our valued customers. To ensure a positive and productive experience for both our customers and our team members, we have established the following customer policies. By availing our services, you agree to comply with these policies:

Service Requests and Scheduling:
a. To request our services, customers must provide accurate and detailed information about their cleaning needs.
b. We encourage customers to schedule services in advance to secure their preferred date and time slot.
c. Changes to scheduled services should be communicated at least 24 hours in advance to avoid any cancellation charges.

Pricing and Payment:
a. Our pricing is determined based on the type and scope of cleaning services requested. Customers will receive a detailed quote before services commence.
b. Payment is due upon completion of services, unless prior arrangements have been made. We accept various payment methods, including cash, credit/debit cards, or online transfers.
c. In case additional services are requested during the cleaning process, the customer will be informed of any additional charges, and payment for those services will be added to the final invoice.

Access and Security:
a. Customers are responsible for providing safe and secure access to their premises for our cleaning crew at the scheduled time.
b. If the customer has an alarm system or any security codes in place, they must provide accurate instructions to our team to prevent any false alarms or security breaches.
c. CEO Cleaning Services will treat all customer information, keys, and access codes with utmost confidentiality and will not disclose them to any third parties.

Feedback and Complaints:
a. We appreciate customer feedback and strive to continually improve our services. Customers are encouraged to provide their feedback through our designated channels, such as email or customer surveys.
b. In the event of any concerns or complaints, customers should contact our customer service department promptly. We will investigate and address the issue in a timely manner.

Cancellation and Refunds:
a. Customers can cancel or reschedule their cleaning service by providing at least 24 hours’ notice to avoid cancellation charges.
b. If a cancellation is made less than 24 hours before the scheduled service, a cancellation fee may apply.
c. Refunds for services already rendered will be evaluated on a case-by-case basis and will be subject to our refund policy.

Liability:
a. CEO Cleaning Services takes all necessary precautions to ensure the safety of our team and customers. However, customers are responsible for securing any valuable or delicate items before our team arrives.
b. We carry liability insurance to cover any damages caused by our team during the cleaning process. Customers must report any damages within 24 hours of service completion to be eligible for a resolution.

By engaging with CEO Cleaning Services, customers acknowledge and agree to abide by these policies. These policies are subject to change, and any updates will be communicated to customers in a timely manner. Our team is committed to providing exceptional cleaning services and ensuring customer satisfaction.

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