Refund Policy Request

At CEO Cleaning Services, we strive to provide exceptional cleaning services to our valued customers. We understand that there may be situations where a refund is necessary. This Refund Policy outlines the terms and conditions for requesting and obtaining a refund for our services. Please read this policy carefully before making a refund request.

Service Satisfaction Guarantee:
We take pride in delivering high-quality cleaning services. If you are not satisfied with the service we provided, please contact our customer support within 24 hours of the service completion, and we will make every effort to address your concerns promptly.

Refund Eligibility:
A refund request may be eligible under the following circumstances:

Unsatisfactory Service: If the service provided does not meet your reasonable expectations or specifications.
Service Cancellation: If you need to cancel a scheduled cleaning appointment, a refund may be provided if you cancel within 24 hours before the scheduled service time.
Billing Error: If you were charged incorrectly or multiple times for the same service.
Refund Request Process:
To request a refund, please follow these steps:
a. Contact our customer support via email or phone within 24 hours of the service completion or billing error occurrence.
b. Provide your full name, contact details, service date, and a detailed explanation of the reason for the refund request.
c. Attach any relevant supporting documents or evidence, such as photographs or invoices, if applicable.
d. Our customer support team will review your request and respond within a reasonable timeframe, usually within 3 business days.

Refund Resolution:
Once we receive your refund request, we will assess the eligibility based on the provided information and supporting evidence. If your refund request is approved, we will initiate the refund process promptly. The refund will be issued through the original payment method used during the service booking.

Refund Denial:
We reserve the right to deny refund requests under the following circumstances:

Failure to comply with the refund request process outlined in this policy.
Service-related concerns that can be reasonably rectified by providing a corrective service.
Inadequate or insufficient evidence to support the refund claim.
Refund requests made beyond the 24-hour timeframe after service completion, except in exceptional circumstances.
Non-Refundable Services:
Certain services may be deemed non-refundable due to their nature, such as specialized cleaning services, products, or equipment purchased specifically for your service.

Modifications to the Refund Policy:
CEO Cleaning Services reserves the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting the revised policy on our website.

If you have any questions or need further clarification regarding our refund policy, please contact our customer support. We appreciate your business and will make every effort to ensure your satisfaction with our services.

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